Covid-19 last update: 6 May 2021

Together we don't give Covid-19 a chance on the Pizol.

In accordance with and in addition to the currently valid legal requirements, the Pizolbahnen AG has developed a comprehensive package of measures. This is aimed at guaranteeing the health and safety of our guests, employees and the local population. In the following you will find all information and instructions for the use of the cableway facilities, restaurants and accommodation of the Pizolbahnen AG.

We are constantly evaluating the situation and adjusting our Covid-19 Compliance in view of any changes in legal or official requirements.

clean & safe safety measures

Information on cableway operation

Mandatory mask-wearing

In the following areas the wearing of a face mask is mandatory:

  • In the gondola
  • When using the sanitary facilities
  • In the ski depots
  • In the elevator tower at the parking lot Wangs
  • In the shuttle buses

Guests aged 12 and over who do not wear a mask will not be transported. Guests who are excused from the mask requirement will be given an orange armband and will not be transported with other persons (except persons from the same household).

Please do not leave your used protective mask in the gondolas or in nature, but dispose of it properly. Waste containers are available in the station areas.

Limited number of persons

The passenger restriction for mountain cableway facilities has been lifted. This means that our lifts may once again be used at full capacity. However, we expressly reserve the right to limit the number of persons at the Pizolbahnen.

Contactless ticket purchase

Buy your ticket contactless whenever possible (see below for more information).

Hand hygiene

At our sanitary facilities, transport facilities and in the mountain restaurants and accommodations of the Pizolbahnen AG you will find sufficient hand disinfection equipment.

Cleaning and disinfection measures

The gondolas are disinfected daily.

In the ski depots, but also, for example, in our sanitary facilities and the elevator tower in Wangs, surface disinfection measures are also carried out daily.


The employees of Pizolbahnen AG and Pizol Gastro und Sport AG are trained in the protective measures and sensitized to the topic. Before starting work, all employees are daily performing body temperature measurements.

Every employee is given access to protective gloves, face masks and disinfectants.

What you can do for a safe cooperation

  • Observe the obligation to wear a mask and always wear it if the prescribed minimum distance from other people cannot be maintained.
  • Keep sufficient distance to strangers.
  • Ventilate the gondolas during the ride.
  • Observe the general rules of hygiene and wash your hands regularly.
  • Do not leave your used protective mask in the gondolas or in nature, but dispose of them properly. Waste garbage cans are available in the station areas.
  • Follow the recommendations and instructions of our staff on duty.
  • If possible, pay cashless and use our webshop.
  • If you have symptoms that could indicate a possible Covid-19 infection (fever, cough, sore throat, loss of taste/odor, ...), please stay at home or in your accommodation. Please contact the host of your accommodation or a doctor immediately.

Contactless ticket purchase


You can buy your ticket comfortably and safely from home. For example, you can load the ticket onto an existing chip card from the Pizol or your SwissPass card. Then you can march directly through the turnstile. If you do not have such a card, you will receive a voucher which you can exchange for a ticket at the ticket machine using the QR code.

to the webshop

Ticket machine

On site you can also buy your ticket at the ticket machine and pay directly with your card. Please note, however, that you cannot buy tickets at the ticket machine for local fares. Reduced fares with Half-Fare Card/GA are only possible with the red SwissPass card. Furthermore, you can only pay by card (debit card, credit card, Postcard, AMEX) at the ticket machines. The surfaces of the ticket machines are regularly disinfected.

Ticket office

The ticket offices are still available. Please pay your ticket cash-free whenever possible.

Gastronomy of the Pizolbahnen AG

Both the indoor and outdoor areas of our restaurants are open. There is no restriction on the number of guests per table. The mask obligation in all premises still applies. The mask may be removed at the table. Food and drinks may only be consumed seated in the restaurant. The seating and mask requirement does not apply on the terrace.

Accommodations of the Pizolbahnen AG

Due to the current situation, the cancellation conditions for the accommodations of the Pizolbahnen AG (vacation apartments in Haus Edelweiss and rooms as well as dormitories in Berghotel Gaffia) have been adjusted. Until further notice, the following cancellation conditions apply, under which the tenant can withdraw from a booking at any time under the following conditions:

  • Up to 15 days prior to arrival: CHF 100.00 handling fee
  • 14 to 0 days before arrival, no-show: 100% of the rental price

This rule applies to guests who are afraid to travel, have tested positive or are in quarantine. We recommend that you close a private travel insurance contract.

If a guest is no longer able to enter Switzerland due to an entry ban, the mutual claims will expire.

Pandemic protection

Should the official order to close the entire ski and hiking area Pizol be issued again, you are covered during the winter season 2020/21 and in summer 2021.

Annual and seasonal subscriptions 2020/21

The Pizolbahnen grant the following refund:

Paid subscription price ×downtime days
Paid subscription price ×downtime days
  • The condition is that the entire Pizol area is affected by the ordered closure in winter 2020/21 or summer 2021 (for annual tickets) and that no lift may be in operation.
  • For annual season tickets, winter is assumed with 75% and summer with 25%. Purchased parking tickets are settled with the same mode (winter).
  • The days lost apply from the time the number of operating days falls below 92 in winter and 142 in summer as a result of the order. Therefore a refund can only be made after the official end of the season.
  • Days lost due to the purchase date during the season are not included in the calculation.
  • The entitlement will be granted in the form of a credit note (voucher) with the purchase of the next subscription 2021/22. Cash payment is excluded for subscription and annual tickets.
  • This regulation applies exclusively to subscriptions 2020/21 (already purchased and new purchases).
  • Amounts are rounded off to whole numbers.

Day and multi-day tickets

Purchased one-day and multi-day tickets that fall within the period of an officially ordered closure will be refunded in cash.

Clean & Safe

Dense forests, clear lakes and fresh mountain air: Switzerland as a travel destination offers not only pure nature but also safety and a good health system. Under the patronage of Switzerland Tourism, Swiss tourism associations have launched the "Clean & Safe" trust campaign. A common label indicates that the service providers take the protection of guests and employees seriously and take special measures to ensure that you have a safe stay in Switzerland. We are part of "Clean & Safe".